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| Posted by: Xepient Solutions |
5/19/2009 |
These types of errors errors could have a few reasons and resolutions.
O-DL has very few installation prerequisites, however they are easy to miss, and can lead to installation errors.
If (at runtime) you get an "error - NORESPONSE" or similar errors that are ajax (JS) related, in the status bar, there could be a couple of reasons and resolutions:
1. Please make sure you installed the correct version of O-DL for the DNN istallation you have. That means that if you are running DNN4.x, you should have installed the O-DL package with DNN4 in the name. For DNN3.x installations there is a corresponding package with DNN3 in the name.
2. This applies to DNN 4.x only.
In DNN4.x you can change a number of settings that are known as performance settings.
Go to Host/Host Settings expand the Advanced Settings and the Compression Settings sections
Of this family of settings, there are two in particular that need special attention.
The setting known as "Page State Persistance" must be set to Page, otherwise it will break O-DL
The setting known as "Compression Setting" if set to anything other than "No Compression", needs an extra parameter to be added in the exclusion path. If, for example, you were to set compression to "GZip Compression", then you would have to
Note: The above has been tested on DNN4.8. It may not work on previous versions, so please just disable compression if adding the exclusion path does not work.
- Go to Host/Host Settings
- expand the Advanced Settings and the Compression Settings sections
- in the "excluded paths" text area, add tabid=xx (where xx is the tabid where odl is installed)
- click on the update link for that section, not the general update that is at the bottom of the page.
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Re: What to do if you get an "error - NORESPONSE" in the status bar |
By host on
1/3/2008 |
| Your settings are the default DNN settings, and the appropriate for O-DL.<br> |
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Re: What to do if you get an "error - NORESPONSE" in the status bar |
By Brian Russell on
2/21/2008 |
| I am trying to deploy the trail. I am deploying on DNN 4.8 and am getting the NORESPONSE error. I have doubled checked and am using the 4.X version. Could you please be more specific on the settings you refer to in point 2 above. I am not finding a setting that allows me to turn compression and Viewstate in memory caching on or off. Thanks Brian |
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Re: What to do if you get an "error - NORESPONSE" in the status bar |
By host on
2/21/2008 |
| hello, <br><br>navigate to the "host/portal settings" menu.<br><br>in the resulting page, expand the "advanced settings/performance settings" panes by clicking on the + icon(s)<br><br>Set "Page persistance" to Page<br>Set "Compression Settings" to No Compression.<br><br>I hope this helps.<br><br><br> |
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Re: What to do if you get an "error - NORESPONSE" in the status bar |
By Brian Russell on
2/22/2008 |
| That did it. Thanks |
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Re: What to do if you get an "error - NORESPONSE" in the status bar |
By host on
3/18/2008 |
| The trial version could contain errors that have been resolved in the production version |
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Re: What to do if you get an "error - NORESPONSE" in the status bar |
By Craig A on
7/16/2008 |
| Despite checking that we have the same settings in place on our site, we still get the "error - NORESPONSE" message sometimes. If the message is displayed then pressing F5 will refresh the page, normally resulting in the action being carried out. However, it is most annoying on having to rely on pressing F5 to see if an action has been completed.<br><br>Does anyone have any ideas or solutions? |
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Re: What to do if you get an "error - NORESPONSE" in the status bar |
By host on
7/16/2008 |
| Hello Craig,<br>if you can contact me through the contact form, We'll take a look at this unusual situation.<br><br>Please provide a link for your site.<br><br>Regards,<br>Andreas |
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Re: What to do if you get an "error - NORESPONSE" in the status bar |
By dhana on
11/14/2008 |
| despite of making those 2 adjustment(which were default as required) I get this "error - NORESPONSE". Is there anything that I am mssing?<br>I have hosted DNN 4 on Godaddy. |
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Re: What to do if you get an "error - NORESPONSE" in the status bar |
By host on
11/14/2008 |
| Hello dhana, <br><br>If you already made sure that you have the right version of O-DL installed for teh DNN version you have, I would also check that you do not have any httpHandlers installed such as Page Blaster or SEO. These two modules interfere with the normal ajax requests made by our library.<br> <br>If this also does not work, please contact us at info[@]xepient[.]com, please provide the url of your site, and we will assistyou directly.<br><br>We will post the results here.<br>Regards,<br>Xepient Solutions Team |
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Error: {"value":null,"error":null} in trial version |
By Sean on
11/20/2009 |
| Hi there,<br>I'm using the trial version in DNN 4.8 and clicking on different options I get directed to a blank page which has as text:<br>{"value":null,"error":null}<br>Deleting and re-installing the module hasn't helped |
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Re: O-DL: What to do if you get an "error - NORESPONSE" in the status bar and other similar errors |
By host on
11/20/2009 |
| Hello Sean,<br><br>deleting and reinstalling is not necessary. Your error is most likely due to a performance setting as explained in teh main article. <br><br>The first thing I would do is to go to the Host/PortalSettings menu, and disable compression and make sure that page persistance is set to Page and not memory.<br><br>If the error persists, then it may be due to third party modules that may be intercepting the ajax requests and somehow modifying them. There are a number of third party modules that are known to do this: Page Blaster, SEO module and Ventrian's Friendly URLs (these modules may have a mechanism to exclude pages from processing, so you may need to read their instructions on how to do that).<br><br>I Hope this helps.<br>Andreas<br><br> |
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Re: O-DL: What to do if you get an "error - NORESPONSE" in the status bar and other similar errors |
By Kevin on
2/19/2010 |
| We are using DNN 4.09 for our intranet site, but getting "error-BADRESPONSE" (instead of NORESPONSE) I have checked the compression and page setting etc. and we arent using page blaster. The the thing is it works on another site, and we have copied the source over, checked the DB connections etc. Please can someone help as I do not know how else to investigate this issue. Thanks. |
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Re: O-DL: What to do if you get an "error - NORESPONSE" in the status bar and other similar errors |
By host on
2/19/2010 |
| Hello Kevin,<br>these types of errors are usually due to modules that interfere with the anthem.net ajax provider. The article gives examples of interfearing modules, but there could be others as well. <br><br>Usually the modules that do interfere are the ones that get installed as httpModules in the web.config. httpModules intercept request and responses and usually manipulate them to modify some parameters or content. it is his type of manipulation that may interfere with anthem and thus cause the error.<br><br>When none of the recommendations given in the article seem to apply, then the best thing to do is to look at the web.config directly and see if any third part httpModules are installed in the httpModule section. Try to comment it out and check to see if O-DL works (after refreshing the page).<br><br> |
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Re: O-DL: What to do if you get an "error - NORESPONSE" in the status bar and other similar errors |
By Stan on
4/7/2010 |
| What article are you referring to? <br><br>I've having a problem with the NORESPONSE. When I switch the compression setting to No Compression, no error is thrown. <br><br>I've added the TabId to the Exclude Path list, but that doesn't seem to work. <br><br>We're using iFinity Friendly URL, which we can't easily remove. Are you aware of any issues with this module? <br><br>Anys suggestions would be appreciated. Thanks, |
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Re: O-DL: What to do if you get an "error - NORESPONSE" in the status bar and other similar errors |
By host on
4/7/2010 |
| @Stan, <br><br>the article was supposed to be this same article, but there is no mention of what modules do interfere. The official list is on the module presentation on SnowCovered. in the past there have been compatibility problems with DNNMasters' friendly URL, and another vedor's SEO module.<br><br>The best way to see if there is a compatibility issue is to disable the module. In the case of an httpModule (and the module you mention seems to be one), what you can to do is to comment out the section in the web.config/httpModules where a reference to the module is made. If O-DL works after having commneted out the section, then the problem is one of compatibility.<br> <br>Best Regards |
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Re: O-DL: What to do if you get an "error - NORESPONSE" in the status bar and other similar errors |
By host on
4/8/2010 |
| @Stan, if issues persist, please contact us directly, providing DNN version, O-DL version and if possible, host access to the site.<br><br>Best Regards |
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